Delivery & Shipping Policy

How to Place an Order at JA Milton

Ordering with JA Milton is quick and easy. You can place an order in any of the following ways:

1. Online Ordering

Shop through our secure online store at your convenience, 24/7. Browse products, check stock levels, and complete your purchase with ease.

2. By Phone

Prefer to speak to someone? Call our friendly team to place your order or ask questions about any product.

3. By Email

Send us an email with your order details. We'll confirm availability, calculate shipping, and finalise purchase details for you.

Office Opening Hours

Monday – Thursday: 8:30am – 5:00pm
Friday: 8:30am – 1:00pm

Important:

JA Milton is not a public retail shop, and access to our warehouse is restricted.
However, you call us on 01691 624023 and we will arrange a click and collect service for you.

UK Delivery Information

We aim to provide fast, safe, and affordable delivery across the UK.

Free Delivery

We offer FREE UK mainland delivery on all orders over £120 (before VAT).
Additional charges may apply for bulk, oversized, or heavy items.

How Delivery Charges Are Calculated

Delivery costs at checkout are calculated based on:

1. Total order weight
2. Delivery location
3. Bulk / oversized item surcharges (where applicable)

Not sure what the delivery cost will be. Email us your order and we’ll provide:

1. Accurate delivery charge.
2. Any discounts available.
3. Bulk shipping information

Dispatch & Delivery Times (UK Mainland)

We partner with Royal Mail and trusted UK couriers to ensure secure and timely delivery.

Standard Dispatch Times

• Orders placed before 1:00pm are usually dispatched same working day.
• Orders placed after 1:00pm are dispatched next working day.
• In Peak periods allow us 7–10 working days.
• Bespoke or out-of-stock items may require additional lead time.

Aerosols & Restricted Items

Aerosol products cannot be sent via Royal Mail and must be shipped by courier, with extra costs.

International Shipping

We proudly ship worldwide and welcome both small and bulk international orders.

How International Shipping Costs Are Calculated

Charges are based on:

• Total parcel weight
• Destination country
• Whether items are bulk/oversized

Shipping costs are shown at checkout.
Alternatively, email your order for a personalised quote.

Customs, Duties & Import Regulations

All international orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means:

• Import duties, customs taxes, and clearance fees are not included in product or shipping costs.
• These charges vary by country and must be paid by the recipient upon arrival.

Customers are responsible for ensuring items comply with local import regulations.

JA Milton cannot be held liable for:

1. Goods held or delayed by customs.
2. Additional import duties.
3. Items refused or restricted by foreign customs.

International Dispatch Times

We aim to dispatch orders placed before 1:00pm promptly.
However, bespoke or made-to-order items may require additional production time.

Returns Policy

If you need to return an item, all returns must include our official Returns Form

Return Shipping Costs

• Customers are responsible for return postage and fees.
• We cannot accept liability for items lost or damaged during return transit.
• For your safety, please use a tracked and insured shipping method.

Click & Collect (By Appointment Only)

If you'd like to collect your order directly from our premises:

1. Call 01691 624023 to arrange a pickup time.
2. Wait for confirmation that your order is ready.
3. Collect from our dedicated pickup point.

Walk-in collections without an appointment are not available.

Need Help?

Our team is always here to assist with product queries, delivery issues, or order support.

Call: 01691 624023
Email: sales@jamiltonupholstery.co.uk